On February 4, 2025, I received my Dyson airwrap id product and noticed that its conical barrel had issues with air leakage and curling. On February 5, 2025, I contacted customer service, and they confirmed that the conical barrel would be sent to me while acknowledging the problem with it. However, the following day, when technical service contacted me, I was informed that the conical barrel was currently out of stock and that I should call periodically to check the stock status. I made weekly inquiries regarding this.
After my 14-day return period had expired, I was told that I needed to send the product in for service. I was never informed of this requirement before the return period expired—had I known that I was supposed to send the product for service, I would have returned it within the 14-day window. This company has clearly deceived me; now I am being asked to send my brand-new product for service. Not only did you sell me a defective product, but you are also directing me to have it serviced to resolve the issue. I demand that my product be replaced, or that the conical barrel be sent to me.
