When I plug in the straightener and I press the power button nothing happens. When I plug it in and press the red reset button then the black test button it turns on and showing cleaning on the led screen then shuts off.
I cleaned the filter and the plates, but that did not help.
Is it dead?
Best answer by Jannat
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and it’s not something we can troubleshoot via the Dyson Community forum.
To help pinpoint the cause, our customer care experts will need to guide you through additional troubleshooting checks when you have your Dyson available. They will then discuss repair or replacement options if necessary.
Visit Dyson.com and click "Support" to reach the right Customer Care team for your region.
Feel free to reach out to us in the Dyson community if you need any further advice or support.
We look forward to speaking with you!
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and it’s not something we can troubleshoot via the Dyson Community forum.
To help pinpoint the cause, our customer care experts will need to guide you through additional troubleshooting checks when you have your Dyson available. They will then discuss repair or replacement options if necessary.
Visit Dyson.com and click "Support" to reach the right Customer Care team for your region.
Feel free to reach out to us in the Dyson community if you need any further advice or support.
We look forward to speaking with you!
+13Hi
Great to hear your Dyson Airstrait™ straightener is now working again!
It would be hard for us to speculate about the cause of this issue as we haven’t been able to examine the machine directly.
It should continue to work as expected without any further issues. But if you do need some help at any point, please visit Dyson.com and click "Support" to reach the right Dyson Customer Care team for your region.
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