Dyson Corrale straightener is a defective product | Dyson Community
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Jack
Dyson Community Manager
3 years ago
Solved

Dyson Corrale straightener is a defective product

  • November 6, 2024
  • 1 reply
  • 57 views
J

DO NOT BUY THIS PRODUCT. Do your homework first online and you will see numerous complaints. It works for a short time, then I got an error message to “reset” which would not work. Now it has died completely after maybe 5 uses. This seems to be a common complaint.  
Dyson continues to market a product that they must know is defective and refuses a refund, offering only a replacement which I do not want due to the number of failures

DO NOT BUY THIS PRODUCT and think carefully before buying any other from Dyson as their customer service is horrible. 
 

DO NOT BUY THIS PRODUCT

Best answer by Jack

Hi @janeb,

Welcome to the Dyson Community - I’m sorry to hear about your experience so far.

We wouldn’t be able to offer a refund outside of our standard returns period - assuming you purchased direct from Dyson - but like our other hair care appliances, the Dyson Corrale™ is backed with a free 2-year guarantee. From what you’ve said, it sounds like you should be well within this timeframe as you’ve only used your machine 5 times?

For help resolving the issue, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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1 reply

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2015 replies
  • Answer
  • November 6, 2024

Hi @janeb,

Welcome to the Dyson Community - I’m sorry to hear about your experience so far.

We wouldn’t be able to offer a refund outside of our standard returns period - assuming you purchased direct from Dyson - but like our other hair care appliances, the Dyson Corrale™ is backed with a free 2-year guarantee. From what you’ve said, it sounds like you should be well within this timeframe as you’ve only used your machine 5 times?

For help resolving the issue, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

Jack - Dyson Community Manager
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