Dyson really needs to rethink their shipping partner and drop GLS. I was thrilled to order the Airwrap ID and got my tracking number on Friday, January 24th. But the excitement faded fast when I saw GLS as the shipper. Never heard of them, but with the package coming from Santa Fe Springs, CA (just two hours north of San Diego), I figured—how bad could it be?
Turns out, pretty bad. GLS picked it up that afternoon with a scheduled delivery for Saturday, January 25th—perfect for a weekend test run. But instead of heading south, my Airwrap took an 8-hour detour to Hayward, CA by the next morning. Panic mode activated.
It eventually made its way back to San Diego County but got stuck in Poway and rescheduled for Monday, January 27th. By now, frustration was setting in. Monday came and went—no "out for delivery" update. A GLS rep assured me it was coming, but no ETA ever arrived. Instead, at 3:56 PM, I got another delay notice: delivery pushed to Tuesday, January 28th.
Then the real kicker—on the 28th, I checked tracking, expecting a delivery update. Instead, I saw my package had somehow returned to Hayward the night before. Eventually, it was rerouted back down and finally delivered at 6:17 PM on the 28th.
After reading other GLS horror stories, I guess I’m lucky—only three days late and not lost. But Dyson, come on. There has to be a better shipping option than The Great Logistics Shuffle.
