Having a problem regulating my supersonic nural hairdryer with defuser attachment on. I manually set it to low speed, low heat which it starts out at then gets so hot I can’t put it near my head! It then cools down and heats back up on its own. Used it twice, dreading using it again.
+13Hi
Welcome to the Dyson Community!
Thanks for letting us know about this - this certainly isn’t the normal behaviour we’d expect from a Dyson Supersonic Nural™ hair dryer.
Please can you let us know where you bought your machine from?
+13Hi
Thanks for confirming this!
We'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson hair dryer easily to hand, to help pinpoint the cause of the issue. If a replacement is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
I did that last night. I was on for 30 minutes with Nitin and they didn’t try to help, just asked for serial number then a photo of my receipt which circled for 10 minutes without loading and when I asked if they could help 3 times I got no reply. Had to give up and my hair had dried on its own by that time.
Hi
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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