Very disappointed in your costumer service I have reached out through your virtual assistant and phone calls since June 10th 2024 it is now August 26 2024. I had purchased a Dyson styler with attachments in December come June the hair dryer stops working after several phone call of trying to fix it Dyson tells me here is a prepaid label ship it back and we will take care of it. I have contacted Dyson every week since and every time its we will get back to you I have all the recites and confirmation from UPS that Dyson has received the machine in the mail. This is not a cheap item $599 please do right by a loyal costumer and help me out I don’t have money to just throw away Ive also asked just send me back the broken item I will find someone to help me fix it as of now I have nothing. My next step would to file a complaint with the BB or with my credit card help a girl out .
terrible costumer service
Best answer by Jack
Hi
As I mentioned above, you haven’t yet replied to my private message requesting the details we need to investigate.
Please reply to the message I’ve sent you via your Dyson Community inbox - without this, I cannot progress anything for you.
+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information.
I’ll look forward to hearing from you.
I have all documentation and several phone call probably 1 a week that I have sent back my Dyson hair-styler though Dyson costumer service they have sent me a prepaid postage and this was June 9,2024 and I have not received anything back every time I call it go thought the app assistant I get not conclusion on when my styler will be sent back to me I have several case numbers
case # 40889998
case # 40588677
The tracking # is 1Z831V2303355523339
Please help me out
+13Hi
Please reply to the direct message I’ve sent you with the details I’ve requested so we can look into this for you.
+13Hi
As I mentioned above, you haven’t yet replied to my private message requesting the details we need to investigate.
Please reply to the message I’ve sent you via your Dyson Community inbox - without this, I cannot progress anything for you.
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