I have just purchased and received my new GenDec5, every time I vacuum on carpet the roller jams and stops
it is on 2 weeks old and I have to keep turning the vacuum on and off to reset it so the rollers start
Does this happen to anyone else
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Hi
Welcome to the Dyson Community, and congratulations on your new machine!
Is the carpet you’re cleaning long pile, or particularly densely woven? The motorised brush bar is engineered to shut down for protection if it detects excessive resistance in use.
We would normally expect that switching power to Eco mode, and/or opening the debris gate using the red slider on the front of the Digital Motorbar
cleaner head, would resolve this issue in most cases.
If you continue to have issues after trying this, please get in touch with our experts for further support.
Visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
Thank you Jack, I will give it another try
in answer to your question, no the carpet is not long pile or woven, just standard carpet
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