Has anyone had success in getting their refund? | Dyson Community
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I bought a gen 5 absolute at a demo store in late August. After about a month, the fluffy optic head started malfunctioning. Contacted to get a replacement but the spare part was out of stock. Was told to pack up my vacuum and they will send me a brand new one. But upon receiving the new one, it was packed with purple attachments (mine was Prussian blue/copper). Called again to ask for the correct attachments and was told they were out of stock. The resolution was for me to send everything back again and get a refund so that I can get a new one at the demo store. The vacuum was received on Nov. 20 and still no refund. I've called numerous times and kept getting told that the time frame was 7 to 10 to 14 business days. That time is up now and I called again yesterday to ask for my refund. I was told it was going to be processed yesterday. After being lied to so many times, I called today to check. Now, there's a new story that since I had originally bought this vacuum at the store, there's a hiccup with the refund which they never mentioned before. They promised me once again that my case will be top priority and my refund is coming. 
 

Should I just dispute with my credit card company? 

Can you  share if you have any luck with your credit card ? I wanna know what should be my next steps.

I’ll let you know what the outcome is after next week. I ended up requesting to speak to a supervisor last Friday and they assured me that my refund will be received by the end of next week. Let’s see if they are being truthful or not. After that, I will have to contact my credit card company. 

Hi, thank you so much! If you don’t mind keeping me updated, I wished I would have known this was their process bc now I’m doubting them as a company. 

Update:  I still have not received my refund from Dyson even though they promised that the refund was going to be processed on Dec. 13 and I was supposed to wait 3-5 business days. That time is up again, and nothing. I’ve filed a complaint to BBB and Dyson’s response was since I bought my vacuum at the retail store, they are not able to issue a refund directly to me as they are separate entities. Additionally, Dyson’s agent and their supervisor agreed to the refund because of the situation at the time and sent me a shipping label and a return reference number. I’ve also received an email from Dyson saying my return is being processed. Everybody kept telling me that my refund was coming and being escalated to a different department. I called again today to check and the supervisor said that my refund is going to be processed within 24-48 hrs. I really hope this is actually true. This has been an absolute nightmare. 

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