how to get my Vacuum or refund? | Dyson Community
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Jack
Dyson Community Manager
3 years ago
Solved

how to get my Vacuum or refund?

  • November 12, 2024
  • 3 replies
  • 264 views
H
  • Hat15
  • Rookie Member
  • 1 reply

Hi

I purchased my dyson V8 in October 18th 2023. 

In February my vacuum stopped working so I called dyson costumer service, everything went well they sent me a label to my email to send out my vacuum.  I sent it over at UPS in February 5th of 2024. 

Then I was supposed to get a replacement and i never did. Somehow dyson sent it to a wrong address and I've been dealing with it since February.  I've called every 10 days and wait and wait and nothing happens. I haven't gotten my vacuum and I don't get any response from costumer service. Last time I got a called from "manager Ada" and did nothing. 

I just want the vacuum I sent in February that I paid for! I'm not asking for nothing else. I have the emails from dyson costumer service and from UPS! 

I need my Vacuum!! I've been 9 months waiting for it.

Best answer by Jack

Hi ​@Hat15,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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3 replies

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2019 replies
  • Answer
  • November 14, 2024

Hi ​@Hat15,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

Jack - Dyson Community Manager
H
1 person likes this
  • H
    Hat15
H
  • Hat15
  • Author
  • Rookie Member
  • 1 reply
  • November 20, 2024

Update!

I got my vacuum today, thank you so much for the help it was way faster than calling costumer service every 10 days! 

J
  • jdunstan20
  • Rookie Member
  • 1 reply
  • November 28, 2024

I am in the same boat.  I shipped back my v8 absolute via ups and ups can confirm it was delivered yet Dyson keeps giving me the run around.  It’s been 20 calls now, over several months and it’s the same story.  I can literally anticipate what the customer service rep will say I’ve heard it sooo many times.  It’s ridiculous!  I will never buy another Dyson product again.  Worst company on the planet.

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