V11 Grey soft rubber filter from dustbox to metal filter | Dyson Community
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V11 Grey soft rubber filter from dustbox to metal filter


I can see that others have this V11

experience where by some larger dust (hair etc) is dragged past the grey filter.

Is this to be expected, even though the dustbox is not full?

Is there a solution?

My device was recently purchased. Thank you

 

Best answer by Blackout

It is absolutely normal for hair to gather all around the bin. Nothing to worry about.
Try to empty the bin before MAX line with main dirt in the bin, otherwise filter will get dirty much quicker. If you get any lose hair stuck on the top, you can remove the bin by pressing red button after opening and slide the bin off.  

 

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Jannat
Community Moderator
  • Dyson Community Moderator
  • April 7, 2025

Hi ​@RonH,

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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  • Bronze Level Contributor
  • April 7, 2025

It is absolutely normal for hair to gather all around the bin. Nothing to worry about.
Try to empty the bin before MAX line with main dirt in the bin, otherwise filter will get dirty much quicker. If you get any lose hair stuck on the top, you can remove the bin by pressing red button after opening and slide the bin off.  

 


  • Rookie Member
  • April 7, 2025

Thanks for reply. I made contact with Dyson and they are replacing. 


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