I have a hand held D7 with an annoying problem. After the battery is fully charged I pick up the machine and start to vacuum. It then cuts out after 20 - 30 seconds. I put it back on charge for a few minutes and then use it again. This time it will run for the full time expected. This happens every time. I have no pulsating and all the lights show up as there is not a problem and the battery is charged. Any ideas?
[Moderation edit - title updated]
Best answer by Jack
Hi
Welcome to the Dyson Community!
To help pinpoint whether the cause lies with the battery pack or main body assembly, we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V7™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
+13Hi
Welcome to the Dyson Community!
To help pinpoint whether the cause lies with the battery pack or main body assembly, we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V7™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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