I purchased the following product, and I believe the wand has broken within the warranty period (photo attached). I logged into my account and tried to confirm the parts, but nothing appears under "Wands." Does this mean I won’t be able to receive warranty service?
Product: Dyson Gen5detect
Warranty Period: 24 months
[Moderation edit - personal details removed]
Best answer by Jack
Hi
Thanks for getting in touch to let us know about this. For support ordering the correct replacement Wand assembly under your 2-year Dyson warranty, you'll need to talk directly to our Dyson Customer Care experts in your region. .
So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
+13Hi
Thanks for getting in touch to let us know about this. For support ordering the correct replacement Wand assembly under your 2-year Dyson warranty, you'll need to talk directly to our Dyson Customer Care experts in your region. .
So we can help resolve things as quickly as possible, please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Dear Jack,
Thank you for your assistance.
I called to support today and the matter has been resolved.
Best regards,
Steve
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