Hi @annaolove,

Welcome to the Dyson Community - sorry to hear this has happened.

If possible, are you able to post some clear pictures of the issue so we can understand exactly which Dyson machine you own, and how the wand has been inserted?

We’ll look forward to hearing from you!

Dyson Ball Animal Origin

Hi @annaolove,

From your pictures, I don’t think you have assembled these parts incorrectly!

If you attach the end of the red pivoting elbow section to the flexible hose, then hook the handgrip section onto the main body of the vacuum, you should find the wand collapses down inside the hose as it’s supposed to.

It’s only possible to collapse the wand down once you’ve hooked the handgrip onto the main body:

Hope this helps, but if you do need further assistance please reach out directly to Dyson Customer Care in your region by visiting Dyson.com and clicking Support. Our experts will be happy to take some further details and talk you through the process.