HP04 Sensors malfunctioning, customer service is impossible to contact | Dyson Community

HP04 Sensors malfunctioning, customer service is impossible to contact

  • 2 January 2024
  • 1 reply

I have owned many Dyson products and have owned the air cleaner HP04 for 3-4 years. Have loved the machine and app but when it comes to getting troubleshooting help from someone other than a chatbot, forget it.

The sensors (2) are not functioning correctly on the unit as I have tried everything from hard resets, to claeaning/vacuuming the ports and filters, etc. It’s to no avail. Tried al day to get with customer service, denied.


Best answer by Jack 8 January 2024, 17:43

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1 reply

Userlevel 6
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Hi @matt72,

Welcome to the Dyson Community and thanks for your post.

I’m sorry to hear about your experience so far - are you able to tell us a bit more about the exact issues you’re having with the sensors on your machine? I appreciate you’ve already tried resets, cleaning the sensor ports etc - in most cases, we would normally expect these steps to resolve the situation.

The quickest way to get in touch with our experts for troubleshooting support is to visit Dyson.com and click the round purple button to launch the Dyson Digital Assistant. Then click the agent icon in the bottom left corner of the chat window to start a conversation with our Customer Care team.

If all agents are busy when you contact us, please do try again a little later on as we have good availability on Live Chat at most times during the working day.