Purifier Display - Exclamation Point

This isn’t as common as one might expect. It’s taken me some time to research the cause. 
The ‘Exclamation’ is an indication to the detection of an onboard fault. This fault can usually be resolved by hard resetting the unit. Unplugging for a period of several minutes and then switching it on. 

If it still persists, you’d be require to contact Dyson directly. I suspect this is as they have access to more in-depth diagnostic, than available via their website. 

This resource may help guide you. HP04 Troubleshooting.

David.

Thanks David.  I tried all the remedies.  It may need service.

Can we just take a moment to celebrate how hard @Stuart works! Forever sharing his knowledge and bringing attention to bespoke workaround! 

Kudos to you! Keep up the hard work ☺️!! 

I am having the exclamation point problem. I’ve turned my machine on and off several times, tried all the advice here, and still the exclamation point.

I called customer service and they told me to take the machine in to a service centre in Calgary - I live in Vancouver! The call centre did not give me any other options and I am very disappointed. I saved up to buy my Dyson and I expected a longer life than three years and much better customer service.

Dear All,

Firstly I had a red warning exclamation mark flashing and I panicked! Don’t worry it’s fine it’s just letting you know that the filters need cleaning, open the filter wash it with water and simply replace the filters back in their slots. Following this, hold the night button down on your remote and wait for the 5 second timer follow the same steps with the auto button which will fully reset the device.

This absolutely works! Mine is operating as if it were brand new again. 
 

Enjoy 😉 

I am trying to help my Dad with an older DP04 Pure Cool Fan. It has a steady white exclamation point inside a triangle visible on the display, and does not respond to any inputs. I have tried both the 'Power Cycling/Restarting' your air treatment machine and the Reverting your air treatment machine back to it's factory settings. The fan does not respond in any way to both of these.

Is there anything else I should try?