Hi @Jtmetalking 

Thanks for letting us know about this.

We always challenge ourselves to offer the highest levels of service, so I can only apologise for the experience you’ve had so far. I’ll make sure your feedback is shared with the relevant departments for you and that a note is sent to the service engineer.

As for a next step, this will need to be re-inspected by one of our service engineers - they can provide clarification as to why the initial repair didn’t rectify the machines issues. 

Kindly contact our customer service team to explain the situation. They will arrange a service engineer to contact you.

You can reach our team by click on the Visit Dyson link and navigating to the ‘Contact Us’ page under ‘Support’.

Thanks, 

Hi

Just to close this off.

I used WhatsApp to speak to customer services and they provided a link to a fault fixing page.

I followed the instructions on the page and found the issue was with the clear plastic cover that hadn't been fitted /seated properly when the engineer rebuilt the machine. I took this off as part of the fault fixing instructions and reseated it and screwed back in, the suction is now perfect.

This problem could have been spotted by the engineer if they were to test the suction of the wand using a turbo brush on a cushion as the brush stops on touching the cushion if the suction is poor.

Anyway all working now.

Regards

JT