burning smell with DYSON V15 DETECT TOTAL CLEAN EXTRA | Dyson Community
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burning smell with DYSON V15 DETECT TOTAL CLEAN EXTRA

  • September 25, 2024
  • 2 replies
  • 233 views

There’s now a burning/electric smell when this vacuum is being used. Filter gets cleaned regularly. 
When I used to have cheap-o vacuums, this smell usually meant a belt was broken. I looked through the replacement parts, and there’s no belt.

What are other likely causes?

Best answer by Jack

Hi @lisa666,

Welcome to the Dyson Community, and thanks for letting us know about this.

If your machine is making a burning/electrical smell in use, please do not continue to use it until our Customer Care Experts can help you check everything is working as it should be. If a repair or replacement part is needed, they’ll be able to discuss your options with you.

To get in touch with the right Dyson Customer Care team for your region, please visit Dyson.com and click Support.

We'll look forward to speaking with you!

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2 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2030 replies
  • Answer
  • September 25, 2024

Hi @lisa666,

Welcome to the Dyson Community, and thanks for letting us know about this.

If your machine is making a burning/electrical smell in use, please do not continue to use it until our Customer Care Experts can help you check everything is working as it should be. If a repair or replacement part is needed, they’ll be able to discuss your options with you.

To get in touch with the right Dyson Customer Care team for your region, please visit Dyson.com and click Support.

We'll look forward to speaking with you!


  • Author
  • Rookie Member
  • 1 reply
  • September 25, 2024

thanks! i call as soon i have a bit more free time

 


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