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Jack
Dyson Community Manager
3 years ago
Solved

Where can I find reliable parts?

  • January 23, 2025
  • 2 replies
  • 36 views
C

I have needed an air filter for my TP01 air purifier and a replacement Anti-Tangle Brush Bar for a Cyclone V10 Animal vacuum but they have been sold out for months and I can’t find parts at Amazon.  I found generic air filters but they are clearly not as high quality as the original.

 

I also spent an hour trying to get the vacuum part from Dyson and after an hour long frustrating conversation they sent me a part that didn’t fit.

 

Anyone know where I can get parts or speak with a Dyson agent who is fluent in English?

Best answer by Jack

Hi ​@ChazinCT,

Welcome to the Dyson Community!

We’re sorry you’ve had difficulty ordering replacement [parts for your Dyson purifier and vacuum. We support our machines with spare parts and servicing for their warranty period and beyond. Despite global supply constraints, please be assured we’re doing everything we can to add new stock of spare parts and accessories as soon as we’re able to.

In the meantime, all we can suggest is ensuring you’re registered via our Notify me function so we can alert you via email when more stock is added.

However if you’re based in the US, you should be able to order a replacement TP01 purifier filter here - it’s in stock at the time of writing.

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2 replies

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2044 replies
  • Answer
  • February 5, 2025

Hi ​@ChazinCT,

Welcome to the Dyson Community!

We’re sorry you’ve had difficulty ordering replacement [parts for your Dyson purifier and vacuum. We support our machines with spare parts and servicing for their warranty period and beyond. Despite global supply constraints, please be assured we’re doing everything we can to add new stock of spare parts and accessories as soon as we’re able to.

In the meantime, all we can suggest is ensuring you’re registered via our Notify me function so we can alert you via email when more stock is added.

However if you’re based in the US, you should be able to order a replacement TP01 purifier filter here - it’s in stock at the time of writing.

Jack - Dyson Community Manager
C
  • ChazinCT
  • Author
  • Rookie Member
  • 1 reply
  • February 5, 2025

Well, as luck would have it, the air purifier broke and I sent it in for warranty repair and as I was instructed, included the remote.   Dyson sent back a machine with a different serial number - but no remote.  The remotes are, of course, out of stock.

So, I have to wait for a shipping label to be mailed to me.  Box what I have back up, bring it to UPS and when Dyson gets it back, they are sending me a replacement.  Hell of a way to get the filter that has been unavailable prior to this!

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