Ran into a problem with a V15 after 2 years of light use and was told by customer support that I need a replacement battery. Apparently I am 2 months past the warranty window and therefore the warranty cannot be honoured. After reading more, I see many others have had problems with the battery so I do not recommend buying this product unless you plan on spending money on replacing a battery frequently. I have several other dyson products that are less old than the vacuum and hope that these don’t start to break down too. I will no longer be buying dyson products. Buyer beware
Solved
Dont buy a V15
Best answer by Jannat
Hi
Welcome to the Dyson Community, and thank you for letting us know about this.
I’m sorry to hear you've been disappointed with the life of the battery on your Dyson vacuum. The battery pack is covered for the duration of our free 2-year Dyson guarantee. Outside of this timeframe, replacement parts would be chargeable.
It's not possible for us to specify an exact lifespan for any component, including the battery pack, as this depends on how each individual machine is used, maintained, and stored. As with any battery, our battery packs are subject to normal degradation over their working life.
You can find some tips on preserving battery life here:
This isn't a situation we'll be able to resolve for you via the Dyson Community forum. For support, you'll need to continue your ongoing conversation directly with our Customer Care experts.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We look forward to speaking with you!
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Hi
Welcome to the Dyson Community, and thank you for letting us know about this.
I’m sorry to hear you've been disappointed with the life of the battery on your Dyson vacuum. The battery pack is covered for the duration of our free 2-year Dyson guarantee. Outside of this timeframe, replacement parts would be chargeable.
It's not possible for us to specify an exact lifespan for any component, including the battery pack, as this depends on how each individual machine is used, maintained, and stored. As with any battery, our battery packs are subject to normal degradation over their working life.
You can find some tips on preserving battery life here:
This isn't a situation we'll be able to resolve for you via the Dyson Community forum. For support, you'll need to continue your ongoing conversation directly with our Customer Care experts.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We look forward to speaking with you!
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