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Jack
Dyson Community Manager
3 years ago
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v15 stuck on carpet

  • February 11, 2024
  • 4 replies
  • 7637 views
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So I went to Costco today to buy the v15 total clean extra for $550!

Got home excited to use it on my carpet but then was bummed that the head would stop spinning because the vacuum made too much suction with my carpet. I’m using the motorbar head with the red gate thing totally open on my medium pile carpet. 

Has anyone else had this problem? What did they do? Is there another head I should use?

Best answer by Anonymous

@Pkluong  Thanks for your message. With higher-pile carpet -  essentially what happens, the cleanerhead can end up creating an air-tight seal with the flooring and seizing up the brush bar/suction.
For these areas, you can try using the hand or non-motorized tools on those rugs/carpets. And also try the lowest suction mode here. 

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4 replies

A
  • Anonymous
  • 0 replies
  • Answer
  • February 12, 2024

@Pkluong  Thanks for your message. With higher-pile carpet -  essentially what happens, the cleanerhead can end up creating an air-tight seal with the flooring and seizing up the brush bar/suction.
For these areas, you can try using the hand or non-motorized tools on those rugs/carpets. And also try the lowest suction mode here. 

T
  • Tami
  • New Member
  • 2 replies
  • March 18, 2024

Hi

i also had the same problem. Purchased the same cordless vac from Costco. 

It sounds like we both have the same type of carpet. 
I contacted Dyson support and they were very helpful. While on the phone I let them listen to how it just stopped working after a few seconds I can’t imagine being on my hands and knees vacuuming all the carpet and told the rep that. 
Due to it being brand new out of the box, they are sending me a new one.  I was very happy with the customer service rep as well. 
 

I hope this helps. There is nothing more disappointing than being so excited and finding out that the power head doesn’t work!

D
  • dwbrewer77
  • New Member
  • 1 reply
  • March 19, 2024

I have the same issue. Just purchased the V15 from QVC. Bar on the motorized head doesn't turn on carpet. Lot of money paid for this to happen. What gives?

R
1 person likes this
  • R
    rockvaletn
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  • Tami
  • New Member
  • 2 replies
  • March 19, 2024

I hope your warranty covered a new motorized head. I received a replacement tonight and fingers crossed it works tomorrow!  The Dyson support person I spoke to on the phone made me feel better about putting the details on my file. I’m hoping there are no other issues!  I’ve been doing my research about which Cordless vacuum I wanted and spent months and hours before finally choosing this one. 
 

I hope you’re given a good solution for yours that you’re happy with. And… I hope this isn’t an ongoing issue!

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