Cleaning of tiny wheels from V15 - Any suggestions?

sorry not helpful as this is not what I am referring to at all !

What a useless reply. Dyson might well have not bothered. I agree, those wheels are terrible. We have two long haired dogs. They are constantly getting clogged up. I now do a pre-vacuum with the long pipe tool connected. Getting up the surface hair before using the main head. I’d suggest the same but it really depends if you have time to vacuum twice. 

You’ll have to make it part of the weekly maintenance, every time you empty the bin!  

Maybe the answer here from @Charliebrown might help

Maintaining the Laser Fluffy Head | Dyson Community

Hi @sandy 

Thanks for reaching out.
The best solution at the moment would be to use tweezers, small sewing scissors, or even a smaller pair of needle-nose pliers.

These can all be used to remove hair or any long fibers from those wheels. If you periodically have a look at the underside of your cleanerhead, removing them as you see them can prevent them from becoming a larger issue down the road. 
Please don't hesitate to respond below if you need any more help. 
Regards, 

And that's what I've been forced to do but somehow illogical when you pay that orice for a hoover…

Thank you 

I can’t understand why they doesn’t solve this huge problem. I will not buy another Dyson if they don’t.

With two cats theese small wheels cloggs after only one vaccum and often get stuck causing streaking and marks on my wooden floors. 

It took them ages to get lights that others had for years (great for cat litter) but only for one head. I have mounted own lights on all of my heads and that is way better.

Dyson fix theese small wheels and put lights on all heads! We don’t need fancy laser light, strong LED works just fine!

@Mike68 is this the soft roller or the floor head with the brush style bar? 

Brush style

I think this is only really common with people with lots of pets. Excess hair around the home etc. Apart from general maintenance, there isn’t a way around it. That is unless you do a pre-clean of all the hair. Kind of defeats the purpose if you ask me. 

A way around is making a better product where theese tiny wheels are bigger and easy to clean.

They did great not getting hair stuck on the brush but it is a likewise big problem with theese tiny toy wheels.

It is a ridiculous problem. Without taking the wheels off, my best success in getting the little hairs out has been by using cuticle nippers. Revlon Full Jaw Cuticle Nipper. Takes a long time to do, but a mindless activity that you can do when you are bored.

I found the little wheels in my anti-tangle head super tight. I genuinely thought that I’m going to brake something while taking them out. The first and second time I took the four screws that hold the suction control thing in place. Then you can push the axels out from the other side with a screwdriver. Now they’ve loosened up a bit so I just take a hook and put it under the axle and pull real hard.

Yes, this is absolutely a design flaw.  I use an Exacto Knife and it takes me a good 15-20 minutes to get the dog hair off the little wheel axles.   No way to pop them out or access them even if you remove the screws.  Terrible.

Same problems. I wonder if there is a liquid that is not totally toxic that would dissolve the hair. Even if I disassemble it, I would have to push out the tiny axles to clean the wheels. Perhaps I will just remove the tiny wheels and replace with a slick surface that would not clog…..

If the little wheels are needed, they should be easier to remove.

I came here looking for an answer to this exact issue. I feel like I’m going to break something trying to get the matted hair out of these tiny wheels. Yes I have 2 dogs and cat, that’s why I spent the good money on this vacuum. Now I’m left trying to snip off the excess bits that hang out but can’t get to the inner bits that are stopping the wheels from turning. My issue is with the brush, not the soft roller. How is this obvious flaw not been addressed by Dyson yet?

I wish they gave a s**t about complaints

As someone else mentioned earlier, I did find this useful.

Although it still feels like I’m forcing something to get it out, it did work. It just seems ridiculous that it’s this hard to get them out to clean. 

Hi ​@sandy,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your machine available with you. If a replacement or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

You’re welcome to reach out to us at the Dyson community if you need further advice or support at any point!

I believe that this is a reasonable solution for newer fluffy heads. 

The v8 version (112232) has 2 sets of wheels….the larger ones shown in the video plus a narrow set of wheels near the back underside edge.
 

The larger wheels are removable just like in the video, but mine are not clogged, so I don’t need to remove them. The narrow wheels on mine that are clogged are NOT removable the same way because the axles are attached under the plastic cover.

Some progress…

Yes, I have the same one, with the narrow, super tiny wheels. One end of the pin is right under the plastic and one you can see the pin end but it’s slotted into the plastic. I did the same thing as the video to get it out. It ended up denting the outside plastic as it was that hard to get under the pin end to pop it out, but it did come out. Again, it seems so stupid to have to actually cause damage to fix the problem when this could easily be fixed with a slightly better design. My tiny wheels were completely clogged and not moving at all. I initially tried cutting the fluff/hair but it was so wound up, there was no way to get it out, even enough to just get the wheels moving again, unless I pulled the pin out completely. 

This is not an unusual problem. As you can see by all the comments this is a common problem. Anyone with pets or long hair will have this problem. Please pass on to your design team to get this fixed.