Dear Dyson,
I initiated a warranty replacement with Dyson at the end of October 2024 returning my broken vacuum as required. Once Dyson received it, they shipped a replacement but UPS lost it in transit. After contacting Dyson, they confirmed the loss and sent the second replacement. Unfortunately UPS lost the second package as well. I contacted UPS directly, but they informed me only Dyson can initiate an investigation.
I called Dyson again and while they confirm the second lost the third vacuum, they shipped was also lost disappearing from tracking immediately after pick up from Dyson. To date, Dyson has shipped three warranty replacement vacuums that were all lost or stolen by UPS, and I have been without a vacuum for nearly 4 weeks.
Dyson does not seem to care about resolving this issue or addressing UPS’s repeated failure. At this point I wish I could just have a credit to buy one in person, a full refund or my broken vacuum back to me. Im not sure there is a resolution as this is completely unacceptable.