Introducing the Dyson CleanTrace™

Why only the gen5? this can be added to all other models too.

Hi @frickhelm,

The Dyson CleanTrace™ works by recognising the shape of the vacuum's cleaner head, and the motor tone when the machine is turned on. As our most advanced vacuum, we’ve chosen to support the Dyson Gen5detect™ vacuum first.

If there are any future updates to compatibility, I’ll share them here in the Dyson Community!

@Jack aren't the cleaner heads of the V15 and Gen5 practically identical? 

Hi @Thejakelet,

They’re visually and technically very similar yes. If there are any future updates to compatibility, I’ll make sure the Dyson Community is among the first to know!

Will I be able to use with an iPad Pro you know Jack?? It’s brand new, it’s got Li-dar built in, I used it to see what me furniture would look like and if it would fit.. 

Hi @CR01-G,

The Dyson CleanTrace™ phone clamp has been engineered to hold smartphone-sized devices during use - so wouldn’t be suitable for a holding a tablet like an iPad.

Hope this helps!

I cannot find CleanTrace in my Dyson App . Wasn’t released or is just a bug in my app? 
I own a gen5 , is registered in app but the module isn’t there 

Hi @Snapel,

Thanks for your question - it’s not available yet, but please stay tuned here and I’ll make sure the Dyson Community is kept updated on release details!

Hi @Jack do you know if it is going to be released soon? Last I heard, it was supposed to be released in June. 

when is this expected to be released? in 2025? If it's in beta, is there any chance to join test program?

Hello

​@Jack Has there been any update on when this is going to be released?

Thanks

Hi ​@ThursdayNext,

At this time, the Dyson CleanTrace™ phone clamp and software is being piloted for Dyson Gen5detect™ vacuums in the US and Germany. It’s compatible with Pro and Pro Max models of the iPhone 12 and above -

US

Germany

If a decision is made to release Dyson CleanTrace™ in other markets, we’ll keep you updated!

​@Jack I recently received my CleanTrace mount for my Gen5Detect and am using an iPhone 16 Pro, however I can’t find anywhere in the MyDyson app to actually activate the AR. Is the feature not active for all users yet? Or am I just missing something obvious?

I wonder if there’s a single person that’s got this to work. Dyson support has been generally worthless, and I can’t find any videos of it being used on YouTube other than the Dyson ad.

I just purchased the clamp from the Dyson US web site to go with my Gen5detect, but it’s unclear where in the app I should go to activate this feature.  It doesn’t automatically come on.  There are virtually no instructions in the box. I just completed a very unhelpful chat with support who told me that since I have an iPhone 16 Pro, Cleantrace is not supported because it requires LIDAR and it’s only available on iPhone 12 through 15  (untrue, they were probably looking at specs that were not updated with the iPhone 16).  Besides, my other phone is a 14 Pro and still nothing.  So, can you please provide clear instructions for how to activate it?  I put the phone on the clamp and...then what? 

Hi ​@Almo44, ​@agent4036 and ​@lucanaut,

We’re just looking into this for you and will update here shortly.

Thanks for your patience in the meantime!

Nothing like launching something before it’s ready, eh? Appreciate the reply. We’ll be here when it’s ready.

Hi ​@Almo44, ​@agent4036 and ​@lucanaut,

To update as promised, we’ve worked with our App development team to resolve things and you should now be able to use Dyson CleanTrace™ with iPhone 16 Pro and iPhone 16 Pro Max handsets.

Please try closing the MyDyson™ app completely. On reopening you should now be able to see the Dyson CleanTrace™ module for your Dyson Gen5detect™ vacuum.

Hope this helps, but let us know if you have any further questions on this!

Confirmed! The module magically appeared. 

I was able to confirm it’s working this morning as well. Thank you!! Fun little app 😀 

Hi ​@lucanaut and ​@agent4036,

No problem at all - thanks for the update and the feedback, we’re really glad to hear you’re enjoying it 😀