Power Issues with my 4 year old V11.. Red Button stuck | Dyson Community
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Power Issues with my 4 year old V11.. Red Button stuck


Reading the other issues looks like I will need to replace this out of pocket.  My warranty expired 2 years ago and I don’t use my vacuum cleaner that much.  What about a recall?? looks like many people are experiencing this inconvenience for such an expensive vacuum.. Im writing this as I will be on hold for another 45 min 

Best answer by Anonymous

Hi ​@wwingo,

Welcome to the Dyson Community! 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

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  • Answer
  • January 8, 2024

Hi ​@wwingo,

Welcome to the Dyson Community! 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


  • Author
  • Rookie Member
  • 1 reply
  • January 8, 2024

The nearest Dyson store is 4 hours from my house.  😡. 


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