Hi, my fan has been running on high all day when I’ve set it to AUTO. I bought it earlier this week and when I initially set it to AUTO the fan was at a low speed. The app is showing that the ‘Auto Target’ air quality is being met, but it’s still on a high setting when on AUTO. Does anyone have an answer for why this is happening?
Best answer by Stuart
Hi
Thanks for posting a question.
If this does not resolve the problem, our customer service team would be best placed to offer further assistance. They can run through a set of diagnostic questions and discuss any further steps with you. The easiest way for you to contact them is through our WhatsApp channel. Simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
Thanks,
Stuart
+7You’re right. The machine goes into a standby mode when it meets the auto level. Only a small airflow should then be felt. Nothing like you’re experiencing.
I’d suggest trying a quick reset and cleaning the sensor ports (This should remove any blockage). Failing that, contact CS and ask for a replacement.
These posts should help you out..
Best of luck.
David.
+13Hi
Thanks for posting a question.
If this does not resolve the problem, our customer service team would be best placed to offer further assistance. They can run through a set of diagnostic questions and discuss any further steps with you. The easiest way for you to contact them is through our WhatsApp channel. Simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and start a WhatsApp conversation.
Thanks,
Stuart
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