Dear Dyson Service Team,

I hope you are doing well. I am writing to seek assistance with my Dyson V11 cordless vacuum cleaner, which I purchased approximately one year ago. Unfortunately, the device has recently started experiencing a problem.

The issue is that the vacuum runs for about 3 seconds, then stops for 1 second, and resumes working in short bursts. This cycle repeats continuously, making it impossible to use the vacuum effectively. Other than this issue, I haven't encountered any other problems with the device.

I would appreciate any guidance you can provide on troubleshooting this issue or arranging a repair if needed.

Thank you in advance for your help.

Kind regards,
Naciye