V15 particle count - How do I reset it? | Dyson Community
Skip to main content
Solved

V15 particle count - How do I reset it?


Recently bought  a V15 detect Absolute gold,  I want to reset the particle count, some say it is re-set when battery is off or after charging, however that does not work with mine. can anyone help please, thanks

Best answer by Jack

Hi @vacfan92,

To reset the particle count, your machine needs to be placed back on charge for at least 30 minutes, or remove the Click-in battery for 15 seconds before clicking back in.

Hope this helps!

View original
Did this article help you find an answer to your question?

2 replies

Jack
Dyson Community Manager
Forum|alt.badge.img+13
  • Dyson Community Manager
  • 2027 replies
  • Answer
  • July 31, 2023

Hi @vacfan92,

To reset the particle count, your machine needs to be placed back on charge for at least 30 minutes, or remove the Click-in battery for 15 seconds before clicking back in.

Hope this helps!


Leia81
  • Novice Member
  • 3 replies
  • August 1, 2023

Hi Vacfan92, 

I too have a v15 and your particle count will reset automatically during the next charging cycle. I was trying to figure it out on my first day as well. I placed it on the charging doc for a little while and voila? 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings