I bought a Dyson supersonic nural in Austria on 18.01.2025. It stopped working after 15 days. I live in Serbia and contacted official Dyson service here, but they told me that they cannot help me because the product was bought on Austria. On the other hand, customer support in Austria informed that Dyson official service should help me in any country and that service in Serbia should help me with the broken product. Please advise what should I do and how to get my hairdryer repaired or replaced.
Solved
Dyson hairdryer supersonic nural - bought in Austria stopped working after one month -is warranty valid in Serbia?
Best answer by Jaswinder
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
We advise against purchasing a Dyson machine in one country for use in another. We do not offer a global warranty — we cannot guarantee that your machine will perform as expected, and this can also make support very difficult in the event of a breakdown.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
We advise against purchasing a Dyson machine in one country for use in another. We do not offer a global warranty — we cannot guarantee that your machine will perform as expected, and this can also make support very difficult in the event of a breakdown.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi Jaswinder,
Thank you.
I replied yesterday in my Dyson community private chat. Could you please check?
Reply
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.