Placing an order on Dyson.co.uk using a non-UK registered card | Dyson Community
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Placing an order on Dyson.co.uk using a non-UK registered card

  • 9 November 2023
  • 1 reply
  • 152 views

I live in the UK and have tried to pay for the Dyson air purifier autoreact several times with a VISA card and a MASTER card. However, every time I try, it says 'We are unable to complete this transaction. Please check your payment details or use another form of payment.' and the payment does not proceed. The card was issued in Korea and can be paid internationally. There was no mistake in writing the details of the card, and payment was possible on all other sites in UK without any problems. Do you have any ideas why this problem occurs?

1 reply

Userlevel 6
Badge +12

Hi @June,

Welcome to the Dyson Community! Sorry you’ve had difficulty placing your order via our website - for security reasons, we can only accept orders on our UK website placed via cards registered in the UK. If possible, please complete your transaction using another card, or consider using an alternate payment provider such as PayPal.

Hope this helps! 

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