Problems in charging my Dyson v15 detect | Dyson Community
Skip to main content
Solved

Problems in charging my Dyson v15 detect

  • December 17, 2023
  • 1 reply
  • 403 views

Hello,

I recently purchased the Dyson v15 detect.

After one week of usage the battery stopped charging. I contacted the company and they gave me a replacement. Once I started to charge the new battery, it is stuck to 45% and not charging more.

Is there a deficiency with Dyson batteries or a problem with the charger?

What should I do? Send back the whole product? 

Best answer by Anonymous

Hi @Jhaddad,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!

View original
Did this article help you find an answer to your question?

1 reply

  • 0 replies
  • Answer
  • December 30, 2023

Hi @Jhaddad,

Welcome to the Dyson Community! 

This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum. 

To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings