Hello,
I recently purchased the Dyson v15 detect.
After one week of usage the battery stopped charging. I contacted the company and they gave me a replacement. Once I started to charge the new battery, it is stuck to 45% and not charging more.
Is there a deficiency with Dyson batteries or a problem with the charger?
What should I do? Send back the whole product?
Best answer by Anonymous
Hi
Welcome to the Dyson Community!
This sounds like an unusual issue, and isn't something we'll be able to troubleshoot via the Dyson Community forum.
To help pinpoint the cause we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
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