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Jack
Dyson Community Manager
3 years ago

General discussion

Got a query that's pretty general around Voice assistants? Get an answer from the Community here.

  • 11 Posts
  • 75 Replies
11 Posts
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FanNovice Member
asked in General discussion
alexa voice control of air purifier fan

My WiFi enabled air purifier was responding to Alexa voice commands, but returns unresponsive sometimes now. This occurs also when using the Alexa controls on my phone. It can take more than one try to work. The mydyson app works ok, eliminating my network as the cause. Voice control to all other devices work well. Eliminating Alexa as the cause. This appears to be a fault at Dyson servers.

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Aastha
Community Moderator
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chunkychunkzNew Member
asked in General discussion
Repair escalation

I had a repair request and I was subsequently sent a UPS label to ship my items. UPS has determined that it was delivered … turns out they sent me a label to be shipped right back at my door. However, I never received it and dyson never received it. Chat and customer support is of no help - they run in circles and provide no additional value to the problems. How do we get actual help with someone who understands? Dyson sells products at premium prices; where is the support to back all of that up?

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Jack
Dyson Community Manager
chandlermanly
chandlermanlyRookie Member
posted in General discussion
Apple Homekit Integration

Hello all! I made this topic to see how many others would like to see the integration of Apple’s HomeKit to the Dyson smart fan ecosystem. I know Siri Shortcuts exist and there’s third party apps that can integration your Dyson with Apple’s HomeKit but I would love the option to be added so it “Just works”. Anyone else have opinions on this?

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Silver Level Contributor
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chenc2920New Member
asked in General discussion
Customer service providing false information and promising price match: PLEASE educate your CX team...

I initially contacted customer service to inquire about a price match on a Dyson hair product, as I had found a lower price with Amazon. During this conversation, I sent the product link AND screenshots to your CX representative, who assured me that I would be eligible for a price match. Relying on this information, I went ahead with the purchase on Dyson’s website, fully expecting that the price match would be honored as promised. I even accidentally ordered the wrong product, so the CX rep placed another order for me...and failed to cancel the first order even after multiple attempts. So now I have 2 air wraps. When I attempted to submit the price match, I was informed by another representative that Dyson does not offer price matching on hair products. Not only was this reversal frustrating, but the miscommunication also wasted my time and led to a negative experience with Dyson as a whole. I understand that price match conditions are discreet and under terms and conditions, but your

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bjsNew Member
asked in General discussion
DYSON should be ashamed of themselves!

I purchased a Dyson product, which I returned as an “exchange”. Dyson received my product, verified, August 1st. After 12 on-line CHATS, 3 telephone conversations, and 3 escalation to “Supervisors”. not a single time has Dyson done their job...after all this discussion, I receive notification that a “credit refund” was issued September 7th, for the WRONG AMOUNT. So, back on CHAT, throw the damn scripts in the garbage, answer my question, and stop telling me wait another 24-48 BUSINESS HOURS to call back or CHAT again. If, I ever get my refund properly processed, another DYSON product will never enter my home...and I have purchase 7 items previously. EVEN the DYSON “Supervisors” can’t tell the truth, even though they read the script saying “I will personally resolve your situation”. How can DYSON call their customer service, “service”. What a regrettable experience without it still being fully resolved!!! Brutal

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Jack
Dyson Community Manager
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LozengeRookie Member
asked in General discussion
who else wants better smart home integration?

I have one of the air purifier fans but I feel a little let down that this feels like a first generation smart home gadget, I want plugins/skills/api’s to really integrate this fan into my smart home, I run homekit and home assistant and as far as I know other than some sketchy hacky github projects I can’t do much with the fan outside of using the app to control it or use the voice shortcut I created in the app but that has very limited abilities beyond custom scene settings and even then you have no real control over oscillation beyond on/off. any chance one of the devs can convince a product owner that greater interoperability with the wider smart ecosystem is a win for everyone. Imagine a world where you wake up and the fan is warming the room gently so you don’t have to have a shower and return to a cold room. You leave the house and without touching your phone the fan turns off, you’re at work and there’s no need to worry about the fan filter being pointlessly used up because you

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Jack
Dyson Community Manager
A
Anton84Rookie Member
asked in General discussion
How do I use Voice Control via Alexa with my Dyson Purifier?

Hello I’m disabled and need to use the voice commands to control my fan. When it’s in heating mode I can’t get it to go back to cooling. I say “Alexa turn on cooling” but no charge, if I lower the temperature by voice that doesn’t do anything. I also don’t like on night mode the light doesn’t go off still very bright moon ☹️ (Moderation edit - title updated)

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Jack
Dyson Community Manager
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imahouseNovice Member
asked in General discussion
Home Assistant or WebAPI - Does Dyson have one?

I use home assistant to automate my house. Does Dyson have a HA integration (I can’t find one) or does it allow control via a webAPI on the device or via a cloud?

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Stuart
Dyson Community Manager
StuartStuart - Dyson
published in General discussion
Dyson US launches Dyson Care: An Amazon Alexa voice skillDYSON CARE | ALEXA

Great news! Our US based team have launched a new Amazon Alexa voice skill that provides owner support. Those that own a Cordless vacuum can now say, “Alexa, open Dyson Care” to address their cordless vacuum’s performance, power, or visible issues. Alexa from Amazon guides owners through step-by-step diagnostics to identify problems and ways to resolve them. Sounds simple enough! In this article we cover 5 key questions which will help you get the best out of this new service. (1) How does Dyson Care support owners? The types of troubleshooting that Dyson Care can support can fit into three main categories: performance, power, or visible. This could include a clog that’s affecting the suction, a battery replacement to improve your machine's run time, or regular wear and tear on a vacuum part. Dyson Care can help identify the problem and provide the necessary steps to fix it. Many issues can be resolved by the machine owner without the need for advanced engineering knowledge.​ Dyson Car

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Glamgal2
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tpeterwNovice Member
asked in General discussion
Purifier doesn't connect to Google Home any more - Help!

My previously connected Dyson Pure Humidify+Cool™ PH01 (White/Silver) started showing as “offline” in Google Home app a few weeks ago, and I tried to reconnect Dyson app to Google home, resetting the purifier and re-adding it to the Dyson app, and now when I’m trying to add Dyson app to Google home it says “Dyson linked” first and then “Something went wrong, please try again” and nothing is added. Is this something to do with the device or Google home?

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MareeWNew Member
asked in General discussion
Is your TP04 Pure Cool very Cool?

Hi everyone, My TP04 Pure Cool just arrived. Was super excited to get it but to be honest I haven’t had the best experience because my first unit was faulty and it’s taken over a month to get my second unit. I turned it on (and it works.. yay!) but it’s not as cool/cold as I thought it would be. The advertising looks a like it cools down a whole room but it hasn’t made a difference in mine yet. How effective do you find yours? Do you need to sit right in front of it? Thanks, Maree

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