Dyson accusing customer of buying fake product through Amazon | Dyson Community
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Dyson accusing customer of buying fake product through Amazon

  • January 29, 2025
  • 1 reply
  • 88 views

I bought a Dyson air wrap through Amazon full price,new. Now after 1 year that the air warp is having problem I have been o the phone with dyson for hours . I sent the air wrap back to them as requested, then they asked proof of purchase, then they asked proof that I actually had sent the airwrap!!! I received the UPS return label from dyson! First they said it was refurbished and now that it is a fake. I spent 600 usd for a brand new airwrap and the are accusing me of lying . This is unreal! I am now feeling very upset for the accusation of buying fake products, I do not have a dyson airwrap and I have spent 600 usd for what? I spent hours on the phone and spoke with at least 5 supervisors and each gave me different reply every time ! 

can sonebody here help me !   

Best answer by Navya

Hi ​@Claudia Rebesani 

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

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1 reply

Navya
Community Moderator
  • Dyson Community Moderator
  • 2 replies
  • Answer
  • January 29, 2025

Hi ​@Claudia Rebesani 

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.


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