My husband purchased a gift for me , Dyson air wrap. It got an issue after using it for 7-8 months. Shipped it to the warehouse for warranty claim in mid November 2024, warehouse received it on November 22 2024. I was aware that it takes 14 to 21 days to get your replacement unit. And here I'm sitting at dec 28, 2024, haven't heard anything from them. Everytime I call just getting one answer ohh I have send release request for your unit to warehouse. I have called customer service for 4-5 times and sent 7-10 emails. No update, very poor service. Warranty claim shouldn't take more than 3 weeks and even though it's take time customer should get proper answer for peace of mind as specially on holidays. I'm thinking that I almost lost my money which I have spend it for better product but poor service. So much headache, they are offering 20% off on upgrade "NO I DON'T WANT TO DO ANY UPGRADES I JUST NEED MY MACHINE"
very disappointed customer serivice
Best answer by Jack
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
I’m having a similar issue. My vacuum has stopped working only after a few months and they told me sending it to the warehouse was one of my options. I just KNEW something like the situation you are describing would happen. In my opinion if someone is spending as much as we have on products then customer service should match that premium price tag. I was SHOCKED by the customer service helpline. It felt like I was getting scammed. Hopefully they have helped you.
+13Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
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