Where is your complaints process? | Dyson Community
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On 14 October 2024 the Gloucester warehouse received return of a Prussian Blue and Copper Airstrait and the free stand that came with it. They have refunded only the free stand at £0.00. 
 

I have contacted Dyson by calling and webchat over 10 times since 14 Oct. Various case numbers, asked to wait for return to be processed, etc. It HAS been processed and I have been refunded £0.00. The investigation needs to be to locate and find the Airstrait and to refund the £400. 
 

I am feeling ill and stressed by this. I have provided the serial number of the device, photos, DPD consignment number and a photo of their delivery to Gloucester which shows a massive pile of boxes. 
 

The latest case number is 42177034.  I want compensation for the calls, stress, worry and my time.  The call centre is BEYOND APPALLING.  They just placate to finish the calls or chat.  
 

I AM VERY UPSET.  Can someone please help to resolve this?

 

Hi @Blackcat, 

Welcome to the Dyson Community, and thanks for letting us know about this.

I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.

I’ll look forward to hearing from you.

I cant even find the complaints procedure.   If you can let me know how to even get started.  Do you have an email address please.     Any help would be really appreciated.

Hi

Suggest you need to add a brand new post titled “Where is your complaints process?”

Say you can’t find a way to get help and outline your issue. Hopefully, you will be contacted by Dyson from the UK rather than their impossible call centre. 

Good Luck!
 

 

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