I am writing out of frustration with Dyson company. It has been a disappointing experience to say the least.
I purchased 3 cordless v11 cordless dyson vaccum oct. 2023, two were gifts one was for myself. Unfortunately, mine turned out to be a lemon. I was struggling all year with faulty motor and battery charger. I decided to get a full exchange of a vacuum within the one year warranty. I was instructed by dyson to take full v11 vacuum serial number 1AH-US-SFJ9471Ato UPS local (6025) store 45-1246th street. Sunnyside NY 11104 718 433 9111 which I did, Oct. 2024. I was told I would get a replacement within 10 days. I went on vacation and returned mid-November. This is when the trouble began. At the time I took pictures while at UPS store and the receipt of tracking number (1ZV2A1360368977140). In my numerous conversations with Dyson, I have been told that only the body and motor was received. I have forwarded the pictures and tracking number provided at UPS store with Dyson not taking responsibility stating several times they will get back to me during conversations and in email. Dyson is washing their hands saying they will get back to me but can't do anything because machine not received besides my submission of evidence of returned v11. The irony is that I have been assigned several case numbers (44319325, 44070167, 43864233. When I call the customer service line, I am just given first names only: Eric, Grecia, Carlos representatives always saying how sorry they are and they understand my situation- its a pat answer that has not given me a resolution. Dyson has redirected me to contact UPS local store and open up a complaint with UPS and take it up with them. Isn't this Dyson’s job. In addition, Dyson needs to be accountable if parts were stolen and have a policy set in place as opposed to their awful no response to complaints and request for a resolution. I did indeed in fact pay in full for a cordless v11 Dyson product. UPS local store manager, Tom who is actually the UPS employee I gave V11 to who has reached out to their corporate office with pictures of v11 and tracking number provided. I have forwarded; the emails exchanged between UPS local email to corporate UPS looking for advice. I have sent several inquiry emails since 2024 to the present and additional cc’d the latest UPS communication email to several different emails: us.esclations@dyson.com, orderfollowup@dyson.com, askdysonus@dyson.com, questions.us@dyson.com, askdysonus@dyson.com I have saved all emails should I need to obtain an attorney.
What a deplorable company- Can Dyson please give me the exchange I initially requested. A professional resolution and not standard responses would be appreciated. Marilyn V Urraya
