I have a Dyson cordless vacuum cleaner which I bought less than 2 years ago. The battery is dead and it won’t charge.
For a mother of a toddler who also has a border collie dog, these Vacuum cleaners are a lifeline. I depend very heavily on it.
Dyson customer support is so frustrating. There is no direct email. The customer support number will take you through a series of button pushing options and none of that is useful.
What do I have to do to get this resolved? Why should I have to drop $150 on a new battery when my product is still under warranty?
To help pinpoint whether the cause of this issue lies with the main body assembly, the battery pack or the charger assembly, we'll need our Customer Care experts to take you through some further troubleshooting checks via our Helpline or Live Chat when you have your Dyson cordless vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
To get in touch, you will need to visit Dyson.com and click Support for the details of the right Dyson Customer Care team for your region.
To help pinpoint whether the cause of this issue lies with the main body assembly, the battery pack or the charger assembly, we'll need our Customer Care experts to take you through some further troubleshooting checks via our Helpline or Live Chat when you have your Dyson cordless vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
To get in touch, you will need to visit Dyson.com and click Support for the details of the right Dyson Customer Care team for your region.
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