I always start my V15 with an empty bin and clear airway. But lately, after it has sucked up debris and lots of dog hair for about 15 minutes the bin is empty and the airway is blocked. The blockage is always in the internal passage and I am able to finger all the debris out through the hole on the side. A visual inspection through the passage gives me the all-clear. Then 15 minutes later - same thing - nothing in the bin and all in the airway. I have washed, rinsed and dried the filter - still with the same result. What now? Also lately, the bin will come off just by moving the red lid lever down. Could air be going in past the rubber seal, thus losing the air vacuum?
Solved
Dyson V15 - debris filling up airway and not going into bin.
Best answer by Anneke
Hi Jack,
I have spoken with Dyson. The problem was the circular rubber seal with which the bin is attached to the motor. It was not sealing properly, letting in air from outside the bin. So the suction power was compromised. Dyson have kindly posted a new bin at no charge. It is now working fine with the seal tightly holding the bin to the motor.
Regards,
Anneke
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+13Hi
Welcome to the Dyson Community!
This issue sounds very unusual - temporary performance issues will usually be due to a filter unit which is overdue for a wash, and/or a hidden blockage somewhere in the floor tool, wand or bin inlet:
As you’ve recently washed the filter and are confident there isn’t a persistent blockage in the machine, we’ll need our experts to take you through some further troubleshooting checks when you have your Dyson V15 Detect™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.
Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.
We'll look forward to speaking with you!
Hi Jack,
I have spoken with Dyson. The problem was the circular rubber seal with which the bin is attached to the motor. It was not sealing properly, letting in air from outside the bin. So the suction power was compromised. Dyson have kindly posted a new bin at no charge. It is now working fine with the seal tightly holding the bin to the motor.
Regards,
Anneke
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