Exchange V15 Vacuum

I’m currently in the process of an exchange for my V15 vacuum but I’m having a horrible experience.

I asked to exchange my v15 Dyson vacuum and successfully returned it on December 13th. It’s been more than a month with multiple repeated attempts to connect with customer support to get an update/receive my vacuum.

I would talk to customer support and they told me that I would receive a confirmation in a couple of days/24 hours and then receive my vacuum 5 business days later. This would happen a couple of times after the initial 18 business days wait. I have never received the confirmation and have not yet received my new vacuum.

It’s quite disappointing. I was supposed to exchange it for another v15 but a month later, they told me it was out of stock but they had the outsize vacuum. This is rather disappointing already but I accepted this since they told me I would receive this vacuum quicker with a confirmation email in a couple of days. This was January 15th. It’s been more than a couple of days and I have yet to receive my vacuum.

Now I’m being told from customer support that because i started a new exchange that I have to wait the full 18 business days to confirm the new vacuum. Ridiculous. I wouldn’t have switched if I had known otherwise.

To make matters worse, Customer support was telling me my new exchange was out of warranty even though I returned my vacuum when my warranty was still valid. My warranty has now expired but I started the initial exchange when it was still active. I had to correct them that it wasn’t out of warranty.

Honestly, I just want to receive my new vacuum and not have to deal with this headache as customer support has not been very helpful.