Been waiting 6 weeks now for a new hard floor attachment as the plastic pipe in ours has split,very bad design. We are still under warranty but getting fed up of waiting for this part to be back in stock!! Not good enough Dyson!!
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Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
Just to follow up, our UK team should now have been in touch with you to help resolve this situation?
I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
Hi,wow thankyou so much for sorting this out!, they are sending a new hoover out this week,just hoping it doesn't happen again ..but,we'll cross that bridge!!
So thankyou again,excellent customer service!
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