Can I use Dyson OnTrac headphones with a wired connection? | Dyson Community
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Can I use Dyson OnTrac headphones with a wired connection?


Hello!

I have a question about the Dyson OnTrac before purchasing it.

does it fit for dj’s?

does it have a cable connection?

thank you!

[Moderation edit - title updated]

Best answer by ernables

Ben200299 wrote:

Hello!

I have a question about the Dyson OnTrac before purchasing it.

does it fit for dj’s?

does it have a cable connection?

thank you!

[Moderation edit - title updated]

hey brotha,

I use the OnTracs AND the Zones to DJ. They feel and sound great!

I used the Zones on a house party recently. The aux cable that comes with the zones will work on the OnTrac.

 

 

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12 replies

Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2020 replies
  • October 9, 2024

Hi @Ben200299,

Welcome to the Dyson Community!

To use your Dyson OnTrac™ headphones with a wired connection you’ll need the genuine Dyson Aux cable and in-flight adaptor, which you can order here.

Hope this helps!


ernables
Gold Level Contributor
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  • Gold Level Contributor
  • 102 replies
  • Answer
  • October 9, 2024
Ben200299 wrote:

Hello!

I have a question about the Dyson OnTrac before purchasing it.

does it fit for dj’s?

does it have a cable connection?

thank you!

[Moderation edit - title updated]

hey brotha,

I use the OnTracs AND the Zones to DJ. They feel and sound great!

I used the Zones on a house party recently. The aux cable that comes with the zones will work on the OnTrac.

 

 


  • Author
  • Rookie Member
  • 1 reply
  • October 10, 2024

Looking great bro!

does the OnTrac come with a aux cable ir do i need to purchase it separately with the in flight adapter?


ernables
Gold Level Contributor
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  • Gold Level Contributor
  • 102 replies
  • October 10, 2024

i got a launch day pair and it did NOT come with this cable @Jack listed. it DID come with the Zones which is why i have it, so yes you would need to purchase separately. 

by the by, im not an ambasdor for Dyson but brotha let me tell you these headphones ( the zone AND ontracs) are amazing!!! definitely worth it.


Jack
Dyson Community Manager
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  • Dyson Community Manager
  • 2020 replies
  • October 14, 2024

Hi @Ben200299,

To confirm what @ernables has said, Dyson OnTrac™ headphones do not include the Aux cable and in-flight adaptor in the box, so these would need to be purchased separately if you plan to use your headphones with a wired connection.


  • New Member
  • 10 replies
  • October 16, 2024

Hi @Jack do you know where I could purchase this cable in the EU? (to avoid customs tax)


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  • Gold Level Contributor
  • 70 replies
  • October 16, 2024

Where in the EU are you from? Usually this cable is listed under the accessories page for the ontracs besides the ear cushions and caps. 


  • New Member
  • 10 replies
  • October 16, 2024

I’m from Romania. I looked on the website and there is no cable, only the caps and cushions.

https://www.dyson.com.ro/produse/casti-ontrac/accesorii

 

I would buy it from another website (DE has it) but they don’t seem to ship internationally.

 

PS: the website is a complete navigation mess; a presentation & shop all in one, very difficult to understand how to navigate


ernables
Gold Level Contributor
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  • Gold Level Contributor
  • 102 replies
  • October 16, 2024

I use the "my Dyson " app which is a bit more direct in getting me to items related to the headphones,  vs navigating the website. I'm in the US. 


  • New Member
  • 10 replies
  • October 16, 2024

Yeah, unfortunately my MyDyson app only has a link to the website on the Shop section:

 


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  • Gold Level Contributor
  • 70 replies
  • October 16, 2024

The Romanian website really looks like a mess. I couldn’t find the cable either. But I’ve read on another thread that you can ping Dyson support to order such parts. I would give it a try.


  • New Member
  • 10 replies
  • October 16, 2024

I did, Support is sub-par, just some non-native person that uses Google Translate or something to engage through Whatsapp. The translated response came across so twisted that all I could understand was that they don’t have it.

Again, in modern corporate fashion, Support touch points are severely limited: Whatsapp (which I explained how it goes) and an automated Bot which only has some very pre-defined categories of products. Headphones and accessories are not in its list, they’re probably too new and the Bot hasn’t been updated recently.


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