I just purchased my new PH01 Humidity and Air Purifier. I was thrilled, being a huge Dyson fan but the humidifier doesn't seem to be getting enough humidity out. I have set at 50 and it has been running full blast for about 8 hours and barely climes a percent. My old cheapo humidifier would knock it out in an hour or less. Am I doing something wrong?
PH01 Humidity - How to use?
Best answer by Stuart
Hi
Thanks for posting a question.
Doesn’t look like anyone on the Community has experienced the same issue as you, which in itself is a good thing. However, does mean you’ve waited a little longer to get a reply.
Whilst not always obvious, there can be a handful of things which can prevent your machine reaching a humidity level and humidifying all together.
- Evaporator - Has the evaporator been installed?
- A trickling or gurgling noise can be heard if the evaporator is missing. In this instance install it in the machine.
- Water tank - Check that there is sufficient water in the water tank.
- Display screen - If the display screen is grey in colour, the humidity will be paused. When actively humidifying it will be blue.
- Current humidity level and fan speed - Check on the current humidity level. If it is lower than your target, increasing the fan speed should help speed up the process
If the above criteria has been met and by increasing the overall fan speed no difference has been made, I’d recommend running a Deep Clean Cycle. Read how to do this on our Running a Deep clean cycle article.
Do bear in mind that if the machine is being used in a large open space with the windows and doors open, it may take longer to reach the humidity level.
Feel free to @Me with any follow up questions.
Thanks,
Stuart
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