I received the Dyson supersonic as a gift for Christmas in 2022. It died less than a year later. I received my replacement in August 2023 and that one has now died as well. Their response, I pay for shipping, send it to Calgary, they’ll fix it, I pay for the cost of repairs and then they’ll send it back. Unfortunately I don’t have a backup dryer as I assumed one that cost $700 would be the only dryer I needed. Shouldn’t the warranty reset with the replacement which would mean the second dryer is still under warranty? Also, why is such an expensive product so faulty?! I take such good care of my things.
Solved
Warranty
Best answer by Charu
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
To confirm, if you’ve received a replacement machine under warranty, the warranty period does not reset and will continue from the start date of your original machine’s warranty - so you’ve been correctly advised by our Customer Care team. The warranty period on a new Dyson Supersonic™ hair dryer is 2 years, and outside of this period repairs or replacement parts would be chargeable.
I have reached out directly to gather some further information. Please check your Dyson Community private message inbox and provide the requested details.
I look forward to hearing from you!
This inactive topic has now been automatically closed. For help or advice, please create a new topic.
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
To confirm, if you’ve received a replacement machine under warranty, the warranty period does not reset and will continue from the start date of your original machine’s warranty - so you’ve been correctly advised by our Customer Care team. The warranty period on a new Dyson Supersonic™ hair dryer is 2 years, and outside of this period repairs or replacement parts would be chargeable.
I have reached out directly to gather some further information. Please check your Dyson Community private message inbox and provide the requested details.
I look forward to hearing from you!
Create a Community account to start contributing.
New here? Register below. To activate you account and be able to post on the community, don't forget to click on the link in your activation email.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.