My Dyson hair dryer had an issue and Dyson service center took in my dryer and told me that I will get an exchange within 5-7 business days. It has been my third month. I called the customer service every two weeks and every time I called they just repeat I will receive my exchange in 5-7 business days. They put me on hold for 40-60 mins just to get that information. I am so frustrated. What should I do?
Solved
Dyson repair exchange nightmare full of frustration
Best answer by Jannat
Hi
I understand our United States Customer Care team has now been in touch with you to help resolve this situation.
I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
Hi
Welcome to the Dyson Community, and thanks for letting us know about this.
I’ve reached out directly to take some further information. Please check your Dyson Community private message inbox and provide the details requested.
I’ll look forward to hearing from you.
Hi
I understand our United States Customer Care team has now been in touch with you to help resolve this situation.
I’m glad we’ve been able to sort things out, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
Hi Jannat,
Not quite. I was approached, and I confirmed my address. But I have not yet received my dryer. I have had similar notices many times before. I hope it gets delivered this time. It would be nice if you could actually send me the tracking number to my email.
Regards,
Nick
Hi
I have shared the requested details to you directly.
If you require any additional assistance or support, please feel free to connect with us in the Dyson community.
Hi
I'm happy we were able to resolve things, but you’re welcome back here at the Dyson Community if you need further support or advice at any point!
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