My vac is still under guarantee. I paid $600 for it and over 2 months ago the receptacle catch broke. They cannot provide parts so I have to hold it together to vacuum. They will replace the vacuum, but then I will have no vacuum for my pets for at least 3 weeks. They do not trust me to send the new one first and then I send mine back. If they have no parts, what good is a guarantee. I have wasted many calls and hours trying to reason with them, and cannot do without a vacuum for that long. The customer service is useless, and they have no filters in stock either. This is my second, and final Dyson I will ever buy. I do NOT recommend them due to lack of parts and trust in buyers. I suspect this review will be deleted, and will move onto other forums to leave more feedback such as this.
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