Link to wrong manual for Dyson V8 cordless stick vacuum (SV25) | Dyson Community
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Jack
Dyson Community Manager
3 years ago
Solved

Link to wrong manual for Dyson V8 cordless stick vacuum (SV25)

  • October 19, 2024
  • 3 replies
  • 91 views
C

There is a link on the web site which leads to the wrong manual, ie not for the machine featured on the page.

I started at my list of registered appliances, and got to the page "Support for your Dyson V8™ cordless stick vacuum":

  https://www.dyson.co.uk/support/journey/guides/476596-01?machineId=476596-01

There is lots of useful stuff on that page.  However the link to the manual, on the words "User manual // Check your user manual online or download a copy", is:

  https://www.dyson.co.uk/content/dam/dyson/maintenance/user-guides/en_GB/vacuumcleaners/cylinders/cy28/232573-01.pdf

but this is the wrong manual.  It is the manual for the "dyson big ball".

Eventually, going via the support pages, I found the page:

  https://www.dyson.co.uk/support/vacuum-cleaners/cordless/v8/star-pre-filter

and there was the correct link for the V8 SV25 manual:

  https://www.dyson.co.uk/content/dam/dyson/maintenance/user-guides/en_GB/vacuumcleaners/sticks/sv25/8490137-GB-N285L-V8-OUG-MASTER-Creative.pdf

 

Best answer by Jack

Hi @CharlesW,

Welcome to the Dyson Community!

Thanks for taking the time to highlight this to us - it does look like an incorrect User guide is linked. I’ll make sure the information is passed along to the right teams for you.

Let us know if you need any additional advice around getting started with your new Dyson V8™ vacuum!

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3 replies

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  • CharlesW
  • Author
  • Novice Member
  • 2 replies
  • October 19, 2024

I should have said that this is not a question, more a request for one the community staff to pass the message on to the people who manage the www.dyson.co.uk web site.  I did manage to find the right manual, and I just would like to have the error fixed for other users, if it is indeed an error and not just a misunderstanding on my part.

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2056 replies
  • Answer
  • October 21, 2024

Hi @CharlesW,

Welcome to the Dyson Community!

Thanks for taking the time to highlight this to us - it does look like an incorrect User guide is linked. I’ll make sure the information is passed along to the right teams for you.

Let us know if you need any additional advice around getting started with your new Dyson V8™ vacuum!

Jack - Dyson Community Manager
C
  • CharlesW
  • Author
  • Novice Member
  • 2 replies
  • October 21, 2024

Thanks, the new cleaner is working fine.

 

Jack
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