V11 Pulsing even after changing to new filter, cleaning and new battery. | Dyson Community
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Jack
Dyson Community Manager
3 years ago
Solved

V11 Pulsing even after changing to new filter, cleaning and new battery.

  • November 13, 2024
  • 1 reply
  • 228 views
V

my V11 Absolute is Pulsing on all settings, and it doesn't matter if i have the motorised head on or just the handheld wand part, it pulses each time, i have completed the following trying to get it to work.

  1. Bought a new genuine filter (No difference)
  2. Pulled it further apart than just cleaning the silver screen, i followed YouTube and pulled most of it apart except the motor, cleaned and wiped everything and nothing major, just dust. (No Difference)
  3. Bought a new Battery from Dyson and changed over night (No Difference)

anything else to try

Best answer by Jack

Hi @V11 Absolute, 

Welcome to the Dyson Community! 

If you’ve ruled out blockages, filter maintenance and the battery pack, it’s likely the issue will lie with the main body itself.

To help confirm this, we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11 Absolute™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!
 

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1 reply

Jack
Dyson Community Manager
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  • Jack
  • Dyson Community Manager
  • 2021 replies
  • Answer
  • November 14, 2024

Hi @V11 Absolute, 

Welcome to the Dyson Community! 

If you’ve ruled out blockages, filter maintenance and the battery pack, it’s likely the issue will lie with the main body itself.

To help confirm this, we'll need our Customer Care experts to take you through some further troubleshooting checks when you have your Dyson V11 Absolute™ vacuum fully charged and easily to hand. If a replacement part or a repair is needed, they’ll be able to discuss your options with you.

Please visit Dyson.com and click Support to get in touch with the right Dyson Customer Care team for your region.

We'll look forward to speaking with you!
 

Jack - Dyson Community Manager
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