First time post:
I’ve been a dyson user for over 20 years. My last Dyson gave up the ghost due to the west on the hose unit. Decided to opt for the Animal ball complete this time. Ordered the machine 20/2/25. Selected the next day for delivery before 12pm ( so lunchtime). At 15:06 I had an email from Dyson telling me my order had been dispatched giving me my tracking code with DPD. After entering the code it was seen that my machine had in-fact been handed over to DPD at 13:57 on 20/2/25. Wake up this morning 21/02/25 expecting a PIN code for my machine delivery to receive nothing. I called dyson around 10 am to be told they couldn’t help at all and I should expect my machine by 7pm!. Now hold on a minute I had confirmation that delivery was due by 12pm so for me why offer the time slots if they can’t be honoured and met for the agreement on sale????. I’m sure they wouldn’t like it if I decided to take £100 off my bill at my will???!!
fast forward to 12pm no machine delivered no email nothing. I contacted customer services who said they would raise the issue only to be sent pathetic email saying tough luck not their issue. That the dispatch of the machine takes 24-48 hours ?????…….. but hold on my machine HAD already been dispatched!. So as I write this I am awaiting a call from the so called “ Owner experience executive team” who can apparently help. So far they just insult customers and not honour the service they claim to offer.
