Your Dyson Airwrap™ or Dyson Airwrap i.d.™ multi-styler and dryer includes a filter which needs regular maintenance. Your machine will detect if the filter is overdue for a clean, and will shut itself off for protection.
When this happens, a flashing red or white flashing LED indicator light will show maintenance is needed.
This is easily resolved by giving both the inner and outer filter mesh a thorough clean. Wiping with a soft cloth may not be enough - please follow the steps below to fully troubleshoot and resolve the issue.
Using your Dyson Airwrap™ multi-styler on the wrong voltage, or via a power supply which isn’t appropriate, may also cause your machine to shut off and display a flashing indicator light.
Am I using my Dyson Airwrap™ multi-styler on the correct voltage?
The Dyson Airwrap™ and Dyson Airwrap i.d™ multi-stylers have been precisely engineered for use with the standard voltage of the country they were purchased in.
Using these machines in a country where the voltage range differs to the country of purchase could result in permanent damage being caused. A machine manufactured for use in one country may become inoperable in another. Please follow the guidance on usage in the guarantee section of your User guide.
You can find out more here:
Is my Dyson Airwrap™ multi-styler connected to an appropriate power supply?
Try testing your Dyson Airwrap™ multi-styler using a different plug socket to rule out any issues with the socket and power supply.
Please note:
- We don’t recommend using your Dyson Airwrap™ multi-styler via an extension cable.
- Your home's power system safely supplies a fixed amount of current, with each component specified and certified to meet the needs of the system. Running multiple appliances using an extension cord could accidentally cause an overload - risking a fire or damage to insulation, and the potential for an electric shock. This is why we advise against using your Dyson machine with an extension cord.
- Additionally, as we don't manufacture extension cords ourselves, we're not in a position to vouch for their safety or quality. For this reason, any damage caused to your Dyson machine as a result of using it with an extension cord may not be covered under your Dyson guarantee.
Does my ALCI plug need to be reset?
In some countries, Dyson Airwrap™ multi-stylers include an ALCI plug. If yours does, it’s possible this may have tripped in use. To test and reset it -
- Plug the machine into a plug socket and press the yellow test button.
- The red reset button will now click out of place.
- To reset the ALCI, unplug the machine and press the reset button.
- Plug the machine back in and retest.
Are my Dyson Airwrap™ multi-styler’s Soft smoothing brush’s articulating plates moving freely?
- When fitted with the Soft smoothing brush, avoid placing your Dyson Airwrap™ multi-styler face down on a surface while it’s running. This may cause the brush to self-adjust to the neutral position.
- Make sure the Soft smoothing brush plates are articulating - rotating left/right - when brushing through your hair, especially when styling a delicate fringe with gentle motions.
- Check the Soft smoothing brush itself: Are the left and right bristle plates positioned centrally? If so, move both bristle plates to either the left or right position and perform a reset.
- To reset your machine, power it off and unplug the machine for ten seconds. Then plug your machine back in and retest it.
- If you’re concerned your Soft smoothing brush’s plates aren’t moving freely when in use, please contact Dyson Customer Care in your region for further guidance (see below).
How do I clean my Dyson Airwrap™ multi-styler’s filter?
Important: Please unplug your machine from the mains electricity supply and allow it to cool down completely for a minimum of 1 hour before cleaning your filter.
- Remove the filter cage by sliding down the power cord and opening at the split line.
- Use the C-brush or a soft toothbrush to gently clean the filter mesh. Don't use chemicals or water.
- To clean the filter cage, loosen debris with your brush, then rinse the cage and brush under warm running water.
- Apply a pea-sized amount of clarifying shampoo to the brush and use it to lightly scrub the filter cage. Rinse for 20 seconds, until all shampoo is removed.
- Shake filter cage to remove excess water. Gently pinch with a paper towel to squeeze-dry. Hold the filter cage up to the light to check it's clean.
- Allow the filter cage to fully dry before proceeding. Secure the filter cage back onto the machine.
I’ve followed all of these steps, but I still need support.
If you’ve ensured your Dyson Airwrap™ multi-styler is being used on the correct voltage and via an appropriate power supply, and you’ve thoroughly cleaned the filter, but are still finding your machine shuts off and displays a flashing LED light, our Customer Care experts will need to provide additional support.
When you have your machine easily to hand, they’ll be able to walk you through some further diagnostic checks to make sure everything is working correctly.
If a repair or a replacement is needed they’ll be able to arrange this for you, and to confirm whether this is covered under your Dyson guarantee.
To get in touch, please visit Dyson.com and click Support.