On 5 September 2024 I contacted Dyson regarding an item which I had recently bought but now wished to return. The item was eventually, after a number of false starts, collected via DPD collect on 18 September 2024. DPD tracking shows the item was received by Dyson on 19 September 2024. After numerous phone calls to their so called Customer Service, which resulted each time in new case references and promises that I would get a reply within 72 hours, I am still waiting for anyone to contact me to explain why I have not yet received my refund of nearly £600. Why is Dyson incapable to react to customer complaints likely any other global company? Please provide an email!!!
Solved
Where is my refund?
Best answer by ams24
As a follow up, the response was very quick including a phone call from customer service. Refund has now been received.
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