Hi @Sian7426
We're sorry to hear about the issue you're experiencing.
The Dyson YouTube channel hosts a vast amount of content that can support on achieving the best results. As well as those that provide tips on using, maintaining, and getting the best out of your Dyson Dyson Airwrap™ multi-styler. Simply use the on-screen search option or navigate through the playlists to start viewing these.
You can view the entire Playlist of videos supporting the Dyson Airwrap™ multi-styler right here
You may also want to take a look at our "Understanding the attachment and accessories” article below.
If you need further support after this, please get in touch via our WhatsApp channel and one of our team will be happy to discuss the next steps. To do this, simply click on our Guides and manuals link, navigate to the ‘Contact us’ section of the page and select ‘Start a WhatsApp conversation’.
Jodey